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  • Luke Miller

Feedback please

I was impressed with the instantaneous feedback buttons on the hand dryer in the washroom at the Vancouver airport. “Satisfied with the cleanliness of this restroom today?” and you select one of three buttons, smile, neutral or frown. Finally a simple way to share bathroom status without trying to track down management when a bathroom is disgusting or missing essentials.


With digital technology and ubiquitous sensors available everywhere, receiving feedback is easier than ever, and it's obvious that there are many other areas from which we can make improvements.


Feedback is necessary to grow in work and life, but if you are like me you may have noticed that people are generally poor at receiving it. The ego, manifesting in the form of defensiveness, can limit human ability to grow, or in business, limit the ability to improve.


There are two acceptable ways to receive feedback:

  1. “Thank you for the feedback.” or

  2. “How did I receive the feedback?”

It is up to you if you want to use, learn from, or discard the feedback, but it is unnecessary to justify or explain your process.

Get intentional and creative about how you receive feedback. Learn to embrace it with love, dissolve your ego, and grow in your practice.

  • Now that’s a peak ethos.


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